Privacy policy

Last updated: December 5, 2025

At Mos Mossa, we take your privacy seriously. This policy explains how we collect, use and protect your information when you visit our website or shop with us.

We want to be open and simple: You should always know what data we hold about you, why we hold it, and how you can ask us to delete it.

What information we collect

We only collect what we need to offer you a good experience:

  • Contact information: name, address, email and phone when you shop with us.
  • Payment information: handled securely by our payment partners - we never store card details ourselves.
  • Purchase history: what you have ordered so that we can deliver, send receipts and provide you with customer service.
  • Use of the website: anonymous data about how the site is used (cookies/Google Analytics) so that we can improve the experience.

What we use the data for

  • To send you the goods you order.
  • To provide you with customer service and follow up questions.
  • To send you relevant information and offers - only if you have agreed to it.
  • To improve our website and learn what works (statistics, not personal tracking).

Your rights

You have full control over your data. At any time you can:

  • Request access to what data we have stored about you.
  • Get incorrect or incomplete information corrected.
  • Request deletion ("right to be forgotten").
  • Withdraw your consent if you have previously agreed to newsletters or similar.
  • Complain to the Norwegian Data Protection Authority if you believe we are processing your data incorrectly.

How long we store the data

  • Purchase information is stored in accordance with the Accounting Act (minimum 5 years).
  • Marketing consent is valid until you withdraw it.
  • Technical logs and cookies are deleted or anonymized after a short time, in line with our routines.

How we protect your data

We use secure solutions for storing, accessing and transferring data. Only employees with a need to know have access to personal data. Our subcontractors (e.g. payment solution, shipping and accounting system) follow the same requirements as us.

Sharing with third parties

We never sell information about you to anyone else.

We only share with trusted partners when necessary to:

  • Accept payments.
  • Sending you goods.
  • Meet legal requirements (e.g. bookkeeping).

All partners are bound by data processing agreements and GDPR.

Cookies and analytics

We use cookies to give you a better experience on the website, remember your shopping cart and see how the site is used. You can turn off cookies in your browser at any time, but then some features may stop working.

Read more about how we use cookies in our Cookie Policy.

Changes to the declaration

We update this policy when necessary, for example if we change how we work with data or if required by law. The latest updated version can always be found here.

Contact us

Questions about privacy?

Send us an email at support@mosmossa.com.

Bo Bedre AS
Org. no. 998734231
OSLO

For more information about your rights, see also: Terms and conditions of purchase, Cookies, and Right of withdrawal.